Donna Jane T.
Talisay City, Philippines
100%
Job Success
Top Rated Plus
Experienced Customer Service Representative & Virtual Assistant
$8.00/hr
I worked in the BPO industry for almost four years as a Customer Service Representative and Technical Support Representative and I was also connected with a well-known US-based publishing company as a Submission Specialist for two years. I can easily adapt to whatever tasks given to me e.g. admin tasks, data entry, basic troubleshooting.
I am working mostly as a freelance General Virtual Assistant here in Upwork since 2015. I worked as an ebook editor (both cover design and interior), customer service representative (for e-commerce and social media), sales (retail and wholesale) representative, appointment setter, and as a project manager. I also had a little experience with website editing (using Wordpress).
I have experience with the following software and tools:
1. Wordpress (basic website editing)
2. Hubspot (sales)
3. Pitchbox (email support)
4. Ring Central (phone support)
5. Zendesk (email and chat support)
6. Big Commerce (viewing status of orders)
7. Shipstation (viewing status of orders)
8. Amazon Seller Central (viewing status of orders)
9. Agora (social media support)
10. Slack and Microsoft Teams
11. Trello
12. Asana
13. Google Calendar
14. Fleetmatics
15. Google Spreadsheet
16. Canva (for social media content)
17. Zoho (for email correspondence)
I am still open to learning and acquiring more skills, especially in the medical, social media, and digital marketing fields. I am also open to learning more about other fields not mentioned above.
Work history
CS Specialist - English Market
Dec 8, 2021
-
Apr 12, 2024
Private earnings
Virtual Assistant for Various Marketing Tasks
Jan 2, 2020
-
Nov 19, 2023
No feedback given
Private earnings
LONG TERM STEADY MONEY - CUSTOMER SERVICE VA
Oct 19, 2019
-
Nov 19, 2023
No feedback given
Private earnings
SDR/Virtual Assistant Work
Jan 15, 2020
-
Nov 19, 2023
No feedback given
Private earnings
Seeking a virtual assistant to help with marketing email correspondence.
Oct 29, 2018
-
Nov 19, 2023
No feedback given
Private earnings
Customer Service Representative for eCommerce Treat company
Sep 13, 2021
-
Oct 28, 2022
Private earnings
Virtual Assistant for real estate agency
Jul 29, 2021
-
Dec 23, 2021
"Donna was very efficient, knowledgeable and friendly. The work assigned to her was carried out in a timely manner. I will be using her services again in the future when…
Private earnings
CS Specialist - English Market
Oct 6, 2021
-
Dec 8, 2021
Private earnings
CS Specialist - English Market
Oct 5, 2021
-
Oct 6, 2021
Private earnings
Customer service agents needed for an e-commerce company located in California.
Oct 28, 2020
-
Oct 5, 2021
Private earnings
Lead CS Specialist - English Market
Mar 28, 2024
-
Present
Job in progress
Private earnings
Shopify Support Agent - Customer Service Excellence | VA
Dec 16, 2023
-
Present
Job in progress
Private earnings
Airbnb Customer Service
Oct 21, 2023
-
Present
Job in progress
Private earnings
Social media Customer Support
Dec 20, 2019
-
Present
Job in progress
Private earnings
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Skills
- Social Media Management
- Email Communication
- Scheduling
- Technical Support
- Communication Etiquette
- Project Management
- Customer Satisfaction
- Phone Communication