I need advice on staff issues
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Description
Experience Level: Intermediate
I have a staff situation I am trying to sort out. This staff who was employed as receptionist 20years ago. Due to the pandemic, most of what she used to do are now computer based. But a lot more has been added to what she did, necessitated by the pandemic. But she has very little computer skills and is not able to handle the added roles. She was on furlough throughout the pandemic and returned to work on 4th October.
I recently had a meeting with her during which reviewed her job description (which was never codified) and the new job description we would want her to follow. She attended the meeting with her sister. Her sister's impression was that the new job description is totally different from the role she had played as a receptionist. It was more of an administrator's role.
I am seeking to ensure I tow the legal line in dealing with the situation which appears to be going down the redundancy line. With her beginner's skill, it is nearly impossible to achieve the level of proficiency to carry out the new tasks in the near future. And we cannot wait for that future as she practically does nothing now while someone combines his work with covering these admin roles.
I recently had a meeting with her during which reviewed her job description (which was never codified) and the new job description we would want her to follow. She attended the meeting with her sister. Her sister's impression was that the new job description is totally different from the role she had played as a receptionist. It was more of an administrator's role.
I am seeking to ensure I tow the legal line in dealing with the situation which appears to be going down the redundancy line. With her beginner's skill, it is nearly impossible to achieve the level of proficiency to carry out the new tasks in the near future. And we cannot wait for that future as she practically does nothing now while someone combines his work with covering these admin roles.
Thaddeus E.
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18 May 2024
United Kingdom
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