Processing orders, forms, applications, and requests
- or -
Post a project like this$22/hr
- Posted:
- Proposals: 40
- Remote
- #3445547
- Expired
Data Entry Expert, Creative Writer & Copy Writer, Social Support Agent Via Chat, Email and Phone
Santee
Virtual Assistant (Phone, chat, email and admin Support) and Photo editor/ Retoucher
New Delhi
35862916598168655839565535846569973657390666125816460453857409661197957335726642314
Description
Experience Level: Intermediate
Estimated project duration: 1 - 6 months
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Benny H.
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Last project
26 Apr 2024
Canada
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Hi Benny, this sounds like a good role. Before I propose could you tell me more about the communication route, is it calling? Thanks Rachel
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What is the channel of communication? Is it phone, email or chat?
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Do I have to make and take calls or is it only email/text/chat platforms?
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Could you explain the number of communications - or just email and social media channels? And what about calls?
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