Front Desk Agent
- or -
Post a project like this$18/hr
- Posted:
- Proposals: 9
- Remote
- #3416218
- Expired
Professional Digital Marketer | Web Development | IOS and Android Developer | WordPress | React Native | Video Editor | Graphic Designing
Islamabad
562314854553946081269647235664519503392518558219062293846579456
Description
Experience Level: Entry
Estimated project duration: 1 - 6 months
Full Job Description.
JOB SUMMARY
We are looking for friendly, outgoing and customer service driven part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our clients and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanour when under pressure.
JOB DUTIES
Attend to clients and efficiently process registration and assignment of rooms.
Complete daily bucket checks of clients to ensure information and rates are correct.
Assist clients with request and/or complaints and monitor issues through to resolution.
Sort and rack incoming mail and messages.
Answer inquiries via phone and person to person pertaining to schedule; client registration, area resources and entertainment venues etc.
Protect guest privacy and safety when within reasonable control of the position to do so.
Maintain records of clients availability and accounts.
Compute bill, collect payments and post charges to Property Management System.
Handle lost and found items in accordance with established guidelines and procedures.
Complete department/shift checklists and/or reports for relevant shifts.
Maintain visibility and availability to clients.
All Associates must maintain a neat, clean and well groomed appearance.
Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.
Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
Perform other related duties as assigned.
EDUCATION and EXPERIENCE
High school diploma and or any equivalent combination of education, training and experience is required.
Prior customer service experience preferred.
Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.
Exposure to Microsoft Word and Excel preferred.
SKILLS
Strong analytical skills
Strong written and verbal communication skills.
Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
DEMANDS
Ability to stand for short periods of time.
Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting,
Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
Frequent smiling.
JOB SUMMARY
We are looking for friendly, outgoing and customer service driven part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our clients and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanour when under pressure.
JOB DUTIES
Attend to clients and efficiently process registration and assignment of rooms.
Complete daily bucket checks of clients to ensure information and rates are correct.
Assist clients with request and/or complaints and monitor issues through to resolution.
Sort and rack incoming mail and messages.
Answer inquiries via phone and person to person pertaining to schedule; client registration, area resources and entertainment venues etc.
Protect guest privacy and safety when within reasonable control of the position to do so.
Maintain records of clients availability and accounts.
Compute bill, collect payments and post charges to Property Management System.
Handle lost and found items in accordance with established guidelines and procedures.
Complete department/shift checklists and/or reports for relevant shifts.
Maintain visibility and availability to clients.
All Associates must maintain a neat, clean and well groomed appearance.
Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.
Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
Perform other related duties as assigned.
EDUCATION and EXPERIENCE
High school diploma and or any equivalent combination of education, training and experience is required.
Prior customer service experience preferred.
Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.
Exposure to Microsoft Word and Excel preferred.
SKILLS
Strong analytical skills
Strong written and verbal communication skills.
Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
DEMANDS
Ability to stand for short periods of time.
Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting,
Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
Frequent smiling.
Thomas R.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
28 Apr 2024
United States
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
Hello Thomas,
Could this job be done remotely.
With Regards,
Harsh JainThomas R.09 Oct 2021Yes sure all work is done remotely online and comfort of your zone as long as you are based in the united states region.
1000489
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies