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cluj-napoca, france
It's currently 11:26 AM here
Joined October 23, 2015
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Razvan S.
@razvansoare
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cluj-napoca, france
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It, Economist
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Experience
Support Engineer
Aug 2016 - Present
- working in a live production environment by handling technical issues on Linux-based systems
- monitoring, logging, reporting, and offering technical support for a streaming platform with services like Video on Demand and live-channels
- offering possible improvement solutions by understanding how the platform is build up
- handling customer complains by investigating causes, provide solutions and possible workarounds
AMS Support Consultant
Feb 2016 - Aug 2016 (6 months, 1 day)
Offering technical 2nd level support to users;
Installing, diagnosing, repairing, maintaining, and upgrading all Server's (Contact Center software (Dialer, Mediaserver etc, Windows Updates)
Troubleshoot, diagnose and resolve problems related to the Contact Center Software, like user login, wrong voice call routing, inbound/outbound number, workgroups, access, reports,
IT Service Desk
Jul 2015 - Feb 2016 (7 months, 1 day)
Acted as single point of contact for any information technology (IT) related issue.
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
Prompt response to questions and requests from employees. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
Perform first level diagnosis and troubleshooting support to employees,
Education
Master Degree in International Management
(2 years)
Bachelor Degree in Economics
(3 years)
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