Dedicated and technically skilled professional with a versatile administrative support skill set developed through experience as an IT manager, network engineer, help desk technician, system support and web developer. Experience in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Experienced "hands on" technical knowledge with MCP-Server Administration, CCNA certifications. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.