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$5 USD / hour
Flag of PHILIPPINES
marikina, philippines
$5 USD / hour
It's currently 9:03 AM here
Joined May 3, 2019
0 Recommendations

Lloyd M.

@LloydAMendoza

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$5 USD / hour
Flag of PHILIPPINES
marikina, philippines
$5 USD / hour
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Veteran Call Center (BPO) Professional

4 years experience in real estate sales and lead generation as well as 15 years in call center operations and management. I have handled several accounts ranging from customer service in the airline, banking, and general services fields and technical accounts. I also pioneered a Southeast Asian e Commerce company with 4 Asian footprints and later branched out onto the Singapore market. Operations Management, People Management, Forecasting and Target attainment, overall customer satisfaction are just a few of the skills I bring to the table. Fostering long term relationships for mutual growth and expansion.

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Experience

Senior Unit Manger

Capital One
Jan 2017 - Oct 2018 (1 year, 9 months)
Leading the largest LOB and one of America’s largest banks, credit card services department. Primary benchmark of feedback is NPS. Projects • I O.W.N. (Inform Organize Watch & Notify) • Site 1 Lead for monthly Safety Inspection o Accredited Office Of Safety and Health practitioner. • Data Privacy POC • On Boarding POC • Mid Year and Year End facilitator for 9 box grid, Leadership Benchmarking.

Assistant Center Manager

Convergys
Mar 2015 - Jan 2017 (1 year, 10 months)
Australia’s biggest Telco, Telstra, managing residential faults, enhancing customer experience and people development. • People Life Cycle Management (PLCM) POC for Ops coordinating with recruitment and Training based on staffing needs, 3rd & 6th month turn over, capacity planning. • Top Assistant Center Manager for 3Q

Operations & Customer Experience Lead

Lazada
May 2013 - Mar 2015 (1 year, 10 months)
An emerging E Commerce company with German roots who recently started operating in the Philippines. If you’ve heard of Amazon.com, that is what Lazada is striving to be in the Philippine market. An E Commerce business where they promote their products through their website (www.lazada.com.ph), online media, and social networks.

Education

BA Mass Communications

Philippines 1995 - 1999
(4 years)

Qualifications

Basic Occupational Safety & Health Training for Indistrial

Community Health Education Emergency Rescue Services (CHEERS) Corp.
2018
Occupational Safety & Health fundamentals and practices which make the workspace a safe environment to operate in. Free of unintended accidents, health risks, chemical or biological hazards.

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