Michael David Y. Profile

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$3 USD / hour

antipolo city,

philippines

$3 USD / hour

It's currently 8:53 PM here

Joined December 6, 2015

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Michael David Y.

@yeemichaeldavid

0.0

(0 reviews)

0.0

$3 USD / hour

antipolo city,

philippines

$3 USD / hour

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Property Management Software Specialist

I am new to Freelance so I don't have a lot of ratings and job history but I am excellent in day to day office operations including answering telephone calls, handling and balancing cash, maintaining and solving computer program issues, setting up an efficient filing system, and maintaining an organized office environment. Successful experience in Customer Service and Technical Support with recognized strengths in account maintenance, problem-solving & trouble-shooting, sales/refunds staff supports, and planning/implementing proactive procedures and systems to alleviate problems in the first place.

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Experience

Realpage Inc.

May 2013 - Mar 2016 (2 years, 10 months)

I analyze problems, recommend solutions and initiate corrective actions. Exercise sound judgment while problem solving client issues: Review issue with the client to establish the true source of problem, i.e., a software issue or configuration/ set-up error. I also conduct occasional testing of programs and systems. Construct sample data to test programs and probe for systems failures.

Convergys

Aug 2012 - Apr 2013 (8 months, 1 day)

Answering incoming calls from account holders answering questions and inquiries. Documenting details of calls and chat sessions into computer system while on the phone. Taking payments over the phone.