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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
It's currently 11:00 PM here
Joined December 21, 2012
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Adham F.

@adhamfarah

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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
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Markets Research | Customer Service | Sales | VA

11 YEARS OF HARD WORK IN CUSTOMER SERVICE I am a self-starter who requires very little supervision and I work well both independently and when collaborating with a team. I have a strong work ethic, outstanding customer service skills, attention to detail and you can always count on me to get things done. I also attached video recording which will provide additional information on my background and qualifications. I look forward to hearing from you. Thank you, Adham Farah

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Experience

Data Analysis - UK, Americas and MENA

ISS | Institutional Shareholder Services
Nov 2015 - Oct 2018 (2 years, 11 months)
Leading the team of MENA markets across the globe. Monitor corporate action events. Analyzing Bylaws of Public and Listed Companies to make sure we are complying with their policy on voting instructions. Research and Procure General Assembly materials from issuer filings, reports, or publications. Direct engagement with issuers. Extract the meeting agenda and encode it to the database. Corporate governance compliance analysis. Software Developer.

Data Analysis - MENA (Project)

Accenture Interactive
Apr 2015 - Jun 2015 (2 months, 1 day)
Facebook account; responsible in helping the client to clean and update the information available on the platform about media entities. Return accurate information to the users by being attentive to details through comprehensive reviewing and refining of information for places and Ensure every piece of content in violation of Client’s terms of services is accurately identified and flagged for action in a timely manner.

Customer Service Sales - America

Sutherland Global Services - Philippines
Dec 2013 - Dec 2014 (1 year)
Managing a teams of call center representatives for AT&T account, directing their activities for the achievement of call center sales targets and other business goals. Handling escalations, supervisory staff in order to develop knowledge and to provide excellent CS. First 45 Days, OJT Lead, preparing new waves from training room to pass their F45 Through proper coaching. Support Includes but not limited to Technical Support, Customer Service, Retention, and Smart Chat.

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