Raymond P.

13 years of successful process improvement, project and quality management, and learning and development practice delivering results through structured principles and methodologies such as lean six sigma, PMBOK project management approach, ITIL v3, ISO and COPC standards, and various problem-solving methodologies such as 8D, Kepner-Tregoe decision analysis, 5-Why, Kanban, quality tools and Deming-Shewart’s cycle. Initiates and manages solution-based projects from conception to closure to drive best practice and excellence within the corporate industry. Expertise in MS applications, automation, out-of-the-box solutions and process re-engineering. Able to work in technical fields and learn innovative methodologies, languages and approaches. Experience in people management and in service delivery implementation, delivery and operational success.