Maryam Grace M. Profile

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$5 USD / hour

marikina city,

philippines

$5 USD / hour

It's currently 6:41 AM here

Joined November 27, 2018

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Maryam Grace M.

@yham0617

0.0

(0 reviews)

0.0

$5 USD / hour

marikina city,

philippines

$5 USD / hour

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Fraud and Risk Analyst | Property Management | CSR

Hello! This is Maryam Grace Macahia from the Philippines. I'm a graduate of Tourism and Hospitality management and I love talking to different kinds of people. I was able to work in a Japanese Travel and tours agency wherein I talked to hotels and ask for room reservations and a general assistant to our Japanese boss. After that, I started working in a call the center setting, I even worked at JP Morgan Chase Bank as a Fraud analyst for 2 years and the last company I had was an online money remittance company as a fraud supervisor wherein I handled escalations coming from our call center. I can say I'm flexible since I've been in this industry for 4 or 5 years and of course, I still want ot learn new things and that makes me feel a lot more excited. I'll do my best to have a great contribution to the company and to have remarkable Customer service to our customers.

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Experience

Property Management

Jan 2018 - Sep 2018 (8 months, 1 day)

Duties and Responsibilities: - Respond to customers inquiry - Remind customers the check-in and check-out time - Communicating to cleaners about the check-out time of customers - Doing property research - Providing daily, weekly, monthly reports - Over all liaison for maintaining the property (e.g. ISP, gas and electric company, property cleaners and onsite liaison)

Remitly Inc.

May 2017 - Jan 2018 (8 months, 1 day)

Duties and Responsibilities: - Taking up escalations from the customer service representatives - Calling customers to verify the transaction - Ask for documents to the customers before approving the transaction - Answering emails of the customers - Supervise and assist the new risk and fraud investigators - Has a little knowledge about chargeback

JP Morgan Chase

Jun 2015 - May 2017 (1 year, 11 months)

Duties and Responsibilities: - Answer inquires of customers who submitted an application for credit card - Calling customers if they are still interested to continue to process their application. - Check in the tools (Lexis Nexis) if the customer provide true and correct information - Ask documents (if necessary) is still suspicious about the document - Call or communicate to the banker what are the documents needed or if suspicious to the customer.