Cicely C.
Frisco, TX
100%
Job Success
Top Rated
Customer Success Strategist | Business Development | Inside Sales
$50.00/hr
The landscape around Customer Service has changed and evolved. Clients have always expected their customers' questions and concerns to be addressed, but that's no longer enough. The bar has been raised and today, clients expect creative, collaborative, solutions-oriented partners to help them scale and reach their internal goals.
I've been in Customer Service and Sales for over 15 years. I'm skilled and experienced at consulting and helping businesses generate more business and optimize their Customer Care teams. I review the current business model, implement new strategies and design best practices that are customer-centric to drive results and positive outcomes.
On the Sales side, I work with my clients to understand their business, create outreach focused on targeted buying personas, contact prospects that need their solution, and close the sale.
Prospecting | Lead Generation | New Business Development
Curate Sales Scripts
Close Sales
Exceptional Customer Service
Build and Grow Customer Success
Design Strategy To Increase Revenue
My job is to show your customers what you have to offer and explain the value of your products and services so they choose to do business with you now and in the future. I would love the opportunity to work with you.
Work history
Assistant to work with Director in a research project
Mar 10, 2023
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Apr 30, 2024
Private earnings
Telemarketer/Cold caller - Wholesale support
Sep 4, 2023
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Nov 14, 2023
No feedback given
Private earnings
For the customer success onboarding specialist
Mar 14, 2023
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Jul 27, 2023
No feedback given
Private earnings
Virtual Assistant for Customer Service
Jul 20, 2022
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Aug 23, 2022
No feedback given
Private earnings
Member Success Manager for Thriving Startup
Aug 1, 2019
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Aug 2, 2021
"Contract is only ending so we can have Cicely contract with us directly! :)"
Private earnings
Customer Support Team Member
Mar 28, 2019
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Oct 29, 2019
"Cicely is incredibly hard-working and I am so lucky to have her as part of our team! She is a great communicator - not only with our customers - but…
Private earnings
Great opportunity for Customer Success Agent
May 29, 2019
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Oct 6, 2019
"Cicely is a great person and a consummate professional. Her communication abilities are top notch and she brings excellent insight and experience to each challenge she's faced with. I'd highly…
Private earnings
Lead Development Rep - Community Channels
Apr 16, 2019
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May 15, 2019
Private earnings
20 x Remote Customer Service Agents Wanted (Part-Time)
Apr 25, 2018
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Sep 3, 2018
No feedback given
Private earnings
Professional account manager needed - flexible, ongoing opportunity
Jun 11, 2018
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Aug 1, 2018
"Cicely was a pleasure to work with. It is clear that she is a skilled customer service professional! Her professionalism is top notch and she follows instructions very well!"
Private earnings
Business Development
Jan 8, 2024
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Present
Job in progress
Private earnings
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Skills
- Customer Retention Strategy
- Inside Sales
- Customer Satisfaction
- Relationship Building
- Leadership Skills
- Sales Development