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Clayton Q.
Winchester, Canada

Experienced Customer Success Manager (Tech/Sales/Customer Service)

Hello there! Thank you for checking out my profile. I am a customer support/sales expert. My professional career has always thrived in the software industry. I’m currently working towards 19 years of experience and am looking to continue in this field remotely. --- SERVICE: Consistently positive attitude. Customer focused. Fast paced. Recognizes sales opportunities. Handing escalations. Client retention. Fully capable of working efficiently while independently or in a team. Keeps a Quality Score of 85% - 100%. TECHNICAL SKILLS: (A+) Qualified, Advanced O/S Troubleshooting for Windows (95, 98, ME, NT, 2000 Server, XP Pro, Vista, 7, 8, 10, 11), MacOSX, iOS, Advanced Security and Networking (Networking+ Qualified), Office 365, Google Workspace, Zoom Meeting, TeamViewer, Loom, VoIP, Live Chat, HelpScout, Slack, Discord, Trello, DropBox, FileZilla, MLS, creating support manuals/articles/videos, and always happy to learn more LEADERSHIP: Managed sales & support teams. Hired & trained employees around the world. Cultivating a culture of success; I believe an efficient workplace should also be an enjoyable experience. --- REWARD & RECOGNITION: ~ Won multiple awards for best metrics in sales & technical support ~ Regularly receive kudos from clients for excellence in service ~ Often chosen to help with more challenging tasks by developer teams --- I am available immediately. References are available upon request. --
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Skills

  • Technical Support
  • Email Communication
  • Phone Support
  • Live Chat Software
  • Virtual Assistance
  • TeamViewer
  • User Guide Writing
  • Troubleshooting
  • HIPAA
  • Real Estate

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