Kevin B.

Hi! I am a Call Center Manager who's willing to help multiple enterprises to enhance their backoffice data, systems and process to establish new ways to help managers to do better and more efective following on their daily work. I can help enterprises and individuals on this fields: *Excel programming *Google Docs templates to manage data *Reorganize tasks on priority levels *Advice on Call Center Management *Coaching to Call Center Supervisors and agents *New scripts to Call Center agents on sales field *Lead generation Also: *Sales reports *Management of sales force, daily following on sales routes *Trend lines on sales, effectiveness, and service.