Rasiel P.
Maracay, Venezuela
100%
Job Success
Top Rated
Email & Chat CS Agent | Writer | English/Spanish Translator
$11.00/hr
Hello! I'm Rasiel, a seasoned customer service professional with a wealth of experience spanning over 3 years. My passion lies in providing top-tier customer support, managing eCommerce and Shopify-based stores, delivering virtual assistance, utilizing helpdesk tools and other media to communicate with users, crafting eye-catching designs, and bridging language gaps through English to Spanish translations. Let me help your business flourish.
Shopify Mastery:
🛒 Shopify Operations: I excel in managing Shopify stores, handling order tracking, creating orders, processing refunds following precise Standard Operating Procedures (SOPs), and crafting enticing product listings.
💬 Shopify Customer Support: I'm adept at providing top-notch customer support within the Shopify ecosystem, ensuring a seamless shopping experience.
Virtual Assistance Expertise:
🌟 Administrative Excellence: As a virtual assistant, I excel in various administrative tasks such as email management, calendar scheduling, data entry, and document organization.
💬 Client Communication: My strong communication skills ensure prompt and professional responses, fostering trust and enduring client relationships.
Helpdesk Tool Proficiency:
🌐 Helpdesk Tools: I'm well-versed in using Georgias, Zendesk, Intercom, and various other helpdesk tools to streamline customer inquiries and support ticket management.
Graphic Design Prowess:
🎨 Graphic Design: I have hands-on experience creating captivating graphics and posts using tools like Canvas, enhancing your brand's visual identity and online presence.
Bilingual Capabilities:
🌎 Translation Services: Fluent in English and Spanish, I offer accurate and culturally sensitive English to Spanish translations, facilitating seamless communication with a broader audience.
Why Choose Me:
🚀 Client-Centric Approach: My primary goal is to provide an exceptional customer experience, ensuring your customers remain satisfied and loyal.
🤝 Adaptability: I swiftly adapt to new challenges and environments, tailoring my services to meet your unique business requirements.
Let's connect and explore how my versatile skill set can align with your specific goals. Send me a message, and let's embark on this journey together!
Work history
Looking for a caricature Christmas card invitation
Oct 25, 2023
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Nov 6, 2023
No feedback given
Private earnings
Extra Customer Support Agent (Chat, email, phone support) for Holiday Season
Nov 26, 2020
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Jan 5, 2021
"Rasiel is a great customer support agent. Plus it's very helpful that she's in the US time zone. I highly recommend her to anyone that needs a responsible CS team…
Private earnings
Spanish Tutor for Online Video Chat
Jul 24, 2020
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Sep 21, 2020
"She was friendly, patient, and a great teacher."
Private earnings
English to Spanish Translator & Customer Support for Shopify
Jan 16, 2020
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Aug 10, 2020
"Rasiel is extremely responsive and have been able to handle all our translation and customer support needs. Definitely recommend her"
Private earnings
Escritor de blog en español
Apr 3, 2020
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Jun 15, 2020
"Very responsible, good communication, excellent person, deliver on time."
Private earnings
Edit a Spanish manuscript.
May 15, 2020
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May 16, 2020
"Rasiel pays attention to detail. She works fast and efficiently. She fixed my novel and left it ready for publishing. I highly recommend her and ill be using her on…
Private earnings
Part time Customer Service and Live Chat (U.S. Daytime hours)
Dec 11, 2019
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Mar 9, 2020
"Rasiel is a fantastic customer support agent. She's detail oriented and hardworking. She helped us manage thousands of customer requests during our most busy time of the year. Whenever their…
Private earnings
RETRANSCRIPTION OF AUDIOS TO TEXT (spanish) ESPAÑOL!
Feb 22, 2020
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Mar 3, 2020
No feedback given
Private earnings
Buscamos a hablantes de español para un grupo focal
Feb 18, 2020
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Feb 27, 2020
No feedback given
Private earnings
Get paid to solve and review Customer service questions in Spanish
Dec 10, 2019
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Dec 12, 2019
"Rasiel Pompa is one of the most talented programmers I have ever meet in Upwork. Her communication was top-notch, she met all deadlines, a skilled and super fast on any…
Private earnings
Website Help for Medical Marketplace
Feb 9, 2024
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Present
Job in progress
Private earnings
Customer Service / VA for Online Tea Brand
May 14, 2020
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Present
Job in progress
Private earnings
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Skills
- Castilian Spanish
- Email Communication
- Painting
- Venezuelan Spanish Dialect
- ERP Software
- Email Support
- Inbound Inquiry