Konstantinos X.
AthensGreece
100% Job Success
Top Rated Plus

Customer Success Management | Customer Support Expert

As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback. ----------------------------------------------- • CXO-level strategy and revenue ownership • Complex global team management/KPIs • Customer onboarding and process design • Sales enablement | Customer success tactics • Product Growth | Upsell/Cross-sell • Active listening and values-based mentorship -----------------------------------------------

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Skills

  • User Experience Strategy
  • Salesforce Lightning
  • Customer Experience
  • Customer Satisfaction
  • Training & Development