Konstantinos X.
Athens, Greece
100%
Job Success
Top Rated Plus
Customer Success Management | Customer Support Expert
$40.00/hr
As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption
My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback.
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• CXO-level strategy and revenue ownership
• Complex global team management/KPIs
• Customer onboarding and process design
• Sales enablement | Customer success tactics
• Product Growth | Upsell/Cross-sell
• Active listening and values-based mentorship
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Work history
Sr. Customer Advocate
Dec 13, 2020
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Feb 15, 2024
"Konstantine is a valued team member. He is proactive in providing suggestions and open to feedback. He is flexible with different roles and he gets things done. His contributions made…
Private earnings
Customer Care Call Center Support Agent
Nov 2, 2016
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Jun 26, 2023
No feedback given
Private earnings
Customer Experience Regional Support Leader - Africa, Europe and the Middle East
Mar 21, 2018
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Dec 14, 2020
"Konstantine joined Kognity in 2018 and quickly became a favourite among our customers and colleagues. Always helpful, solutions oriented and with a big heart in all his communication. Konstantine was…
Private earnings
CUSTOMER SUPPORT & FUFILLMENT FOR FEZ
Aug 2, 2016
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Mar 19, 2017
"Konstantine is terrific to work with. Super professional, eager to help, and always responsive. Skilled in several online services, he was also capable of learning new services - like Sprout…
Private earnings
Virtual Assistant
Aug 13, 2016
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Aug 20, 2016
"The speed and accuracy was great!
Thanks, Konstantine!"
Private earnings
Wearable Business Development, EU
Aug 15, 2016
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Aug 16, 2016
"Another five star performance from Konstantine. This is the third contract I've hired him for and like the other two, he extended himself personally and professionally to get the work…
Private earnings
Wearable Compatibility Testing
Aug 15, 2016
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Aug 16, 2016
"Konstantine completed this project with alacrity. This was a complex task that I had no time to properly onboard him for and still., he took the ball and ran with…
Private earnings
CUSTOMER SUPPORT & FUFILLMENT FOR WEARABLES STARTUP
May 4, 2016
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Jul 25, 2016
"Konstantine is a stellar contractor! A Zendesk ninja. Fluent in english to a native speaking level. Konstantine extended himself personally and professionallly thought our contract, shifting his schedule to late…
Private earnings
@Home Hotel Customer Support Rep
Jul 22, 2015
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Feb 12, 2016
"He did a great job for us. Worked during our off hours but always completed his work without needing supervision. Would hire again!"
Private earnings
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Skills
- User Experience Strategy
- Salesforce Lightning
- Customer Experience
- Customer Satisfaction
- Training & Development