Managed projects in Customer experience, productivity improvement, change management, process improvement and retail operations
Maintained, developed and delivered operational processes, deployment and productivity models
Driven performance and change management across 90 stores in 5 regions
Handled P&L, retail sales, operations, HR activities, expansion and marketing across multiple stores and regions
Exposure in to Lean Six Sigma methodologies (DMAIC, kaizen, 5S, Strategy Deployment, and other key Lean tools and methodologies)
Prepared organization structure for Retail operations
Developed Area Manager Efficiency optimization and cost saving model
Optimized Cashiers Operations with an annual potential saving of CAD$ 1.5 M
Launched E-Commerce and Click and Collect operations across 90 stores
Performed research, analysis and prepared a project on customer wait time to reduce overall customer waiting time at the cash tills