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Rod Ryan L.
Malolos City, Philippines
100% Job Success
Top Rated Plus

IT Networking, Systems and Support Professional

CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Expert in Windows Server 2008, 2012, 2016 and Active Directory Administration. ** Expert in Microsoft Exchange 2010 / 2003 Administration. ** SoftLayer / CPanel / WHM Administration. ** Proficient in ONTRAPORT Administration. ** Proficient in Desktop Support. ** Proficient in Wufoo Forms Application. ** Zimbra Administration ** Sophos MSP Consultant ** Citrix Administration. ** Virus Removal and Prevention. ** Server Virtualization Experience (Hyper-V, Hypervisor or Virtual Machine). ** Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Amazon Route 53 Domain Management. ** Wordpress Administration. ** SonicWall. ** Software Installation. NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course. ** Completed and Passed Sophos SC01 and MSP01 Certification
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Skills

  • Network Administration
  • Network Security
  • Email Communication
  • Email Support
  • Google Search
  • Wireless Network Implementation
  • Technical Support
  • WordPress
  • Ontraport

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