Dennis W. Profile

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$15 USD / hour

toronto,

canada

$15 USD / hour

It's currently 4:55 AM here

Joined September 4, 2016

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Dennis W.

@kieno

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(0 reviews)

0.0

$15 USD / hour

toronto,

canada

$15 USD / hour

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Customer Support Specialist (Chat, Email, Phone)

EDUCATION + QUALIFICATIONS - Associate Degree - Business Administration: Marketing - CSI Conduct and Practices Handbook Course - CSI Canadian Securities Course - ICB Investment Funds of Canada SUMMARY OF EXPERIENCE - 20+ years customer service experience (retail, non-profit, chat, email, phone) - 4 years Canadian Financial Services experience (retail banking, discount brokerage) - 50 WPM SOFTWARE EXPOSURE - Microsoft Office Suite - Thompson One - ISM - Broadridge - Siebel - LivePerson - Salesforce - Social Media (Facebook, Twitter, Google+)

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Experience

Teleperformance

Oct 2014 - Oct 2015 (1 year)

- Fielded sales, customer service, and technical service inquires for Sling TV, a subsidiary of Dish Network

Questrade Incorporated

Jun 2011 - Feb 2012 (8 months, 1 day)

- Handled client trade execution, transfer, and account inquiries by telephone and chat within a call centre environment. - Apart of Questrade’s retention team which aimed to minimize account closures.

TD Direct Investing (formerly TD Waterhouse Discount Brokerage)

Aug 2008 - Feb 2010 (1 year, 6 months)

- Traded equity, mutual funds, and fixed income at an execution desk within a call centre environment. - Generated business by proactively convincing clients to consolidate their assets with TD Waterhouse (over $1,000,000 CAD during tenure). - Handled inquiries on market information and TDW service offering.