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las pimas city, philippines
It's currently 11:46 AM here
Joined September 4, 2017
0 Recommendations
Jermalyn A.
@myleenne
3.6
3.6
100%
100%
las pimas city, philippines
100%
Jobs Completed
100%
On Budget
100%
On Time
50%
Repeat Hire Rate
Customer service representative
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Showing 1 - 2 out of 2 reviews
$290.00 USD
Internet Marketing
Data Entry
BPO
Copy Typing
+1 more
C
•
₱19,500.00 PHP
Data Entry
Copy Typing
Internet Research
General Labor
C
•
Experience
Customer service associate
Jul 2010 - Mar 2018 (7 years, 8 months)
● Processed credit card applications, payments and billing inquiries ● Was part of the portfolio's Supersales team
● Worked night and weekend shifts and during holiday season
● Handled roll outs and training
● Floorwalked, assisted, mentored and provided feedback to new agents/ employees
Customer service representative
Jul 2007 - Sep 2017 (10 years, 2 months)
● Worked as a CSR for two of the biggest telecommunication companies in the US
● Answered an average of 90 calls per day by addressing customers inquiries, solved problems and provided new product information
● Worked on an average of 90 tickets per day by calling customers back to make sure their inquiries have been answered and issues resolved.
● Worked night and weekend shifts and during holidays
Technical support representative
Mar 2006 - Jul 2007 (1 year, 4 months)
Resolved customer issues in a clear, courteous and straightforwarded manner
● Reviewed technical documentation and procedures
● Provided basic troubleshooting and desktop support on Windows, Linux and Mac Systems
Education
Bs in Business Administration Major in Marketing Management
(5 years)
Associate in Office Management
(2 years)
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