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chelsea, united states
It's currently 7:13 AM here
Joined September 1, 2015
0 Recommendations
Tiana B.
@TBrown85
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chelsea, united states
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Musician/Producer and IT Support/Programmer
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Experience
Independent Contractor
May 2014 - Present
POS System replacements, upgrades, repairs, etc
Networking (Rack and Stack, terminate cables, upgrades, hardware replacement, etc)
Memory Recovery/Backups
Hardware Replacements/Setups/Repairs
Pitney Bowes Mailing Printer Installations
Office Equipment Relocations
VoIP Setups/Troubleshooting
Outlook Setups/Troubleshooting on PC/Laptops/Cell Phones/Tablets
Microsoft Setups/Troubleshooting on PC/Laptops/Cell Phones/Tablets
Router Installations
Dual Monitor Setups
Software Installations
Desktop Support Analyst
Feb 2017 - Sep 2017 (7 months, 1 day)
Skype HUB experience
Office 356 + Skype For Business Support
AV Equipment Set-Up and Management
EBoard Experience
Learning Management Center (LMS) Scripting
Remote User Support
Upgrades of Operating Systems w/ Laptops
Setting Up Room Wizards
Project Management
Scripting
Networking
Equipment Repair
Use of Active Directory (This pertains to all accounts as well as share access)
Use of PowerShell
Experience with Symantec Security System
Troubleshooting of Software as well as Hardware
Sole Desktop Support Analyst
Aug 2014 - Jan 2015 (5 months, 1 day)
Sole On-Site TS Technician
Serve as only local technician for my geographical area
Troubleshoot hardware and software issues; repair, replace, dispose components
Upgrade end of life computers
Use of ticketing system
Setup of video equipment (Conferences)
Inventory Management
Server room upkeep
Given contribution assignments with due dates
Education
Network Communications and Information Systems
(1 year)
Associate's in Criminal Justice
(2 years)
High School Diploma
(4 years)
Qualifications
A+ Certification
CompTIA
2012
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