You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
mississauga, canada
It's currently 4:01 AM here
Joined June 12, 2018
0 Recommendations
Vijayalakshmi P.
@vijiyaso
0.0
0.0
0%
0%
mississauga, canada
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate
Excel and Excel related Help
Contact Vijayalakshmi P. about your job
Log in to discuss any details over chat.
Reviews
Changes saved
No reviews to see here!
Experience
EMS / SLA Administrator
Nov 2016 - Dec 2017 (1 year, 1 month)
Restart of HPOM Management Services.
Taking care of HPSM tool as a Primary contact.
Hands on experience in HPSM tool and handling back end support for the tool.
Agent installations on servers.
Restarting the server and checking the status of servers with dummy profiles.
Adding or Removing Servers /Devices in object file in NAGIOS.
Maintaining SLA Reports daily on different tools and applications availability.
SM activity-weekly and retired user activity-monthly.
Engineer - IT Analyst
Oct 2014 - Oct 2017 (3 years)
L2 Support and Unified Communications Team :
Handled high and medium priority tickets in successful closure within the SLA time.
Hands on experience with Windows 7 and MS-Office applications.
Troubleshooting in Mobile Iron application in iPhone device and Good application in Android and blackberry device.
Diagnose and troubleshooting the network issue, configuring VPN client and troubleshooting issues.
Troubleshooting the Internet explorer and MS-office issues. Printer Configuration
Engineer – System AdministrationEngineer – System Administration
Jul 2010 - Oct 2014 (4 years, 3 months)
Incident Management Role :
Managing major incidents from initial stage to closure stage of the incident and create RCA record for problem management.
Host conference call with Technical team and management team to restore service at the earliest.
Audit tickets resolved by technical team to make sure incident management process being followed.
Prepare backlog report for technical team.
Participate in DSR call to provide review and status of the account on day today operation.
Education
MBA (HR)
(2 years)
BCA
(3 years)
BCA
(3 years)
Qualifications
ITIL Version 3 certification
CSC, India
2012
ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
Contact Vijayalakshmi P. about your job
Log in to discuss any details over chat.
Verifications
Top Skills
Browse Similar Freelancers
Browse Similar Showcases
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Copy to clipboard failed, please try again after adjusting your permissions.
Copied to clipboard.
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.