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$5 USD / hour
Flag of PHILIPPINES
palompon, philippines
$5 USD / hour
It's currently 8:48 AM here
Joined September 25, 2013
0 Recommendations

Winchelle Y.

@kho92

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$5 USD / hour
Flag of PHILIPPINES
palompon, philippines
$5 USD / hour
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Customer Service Expert, ESL, VA

I have a great knowledge in Customer Service. I am very passionate delivering 100% professionalism to all my clients. I am Marketing Management graduate, great communication skills and servicing customers are my skills. I am very much proud of I have 7 years work experience in BPO. I attended VA training so I have skills added aside from expert in customer service. I'm good with email management since I was part of email resiliency team in our company. I'm also good with schedule management, social media management, WordPress management as well as Data entry and transcription. With all this skills, I'm still willing to learn to help the business or the company.

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Portfolio

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Experience

Senior Service Specialist

JP Morgan Chase and Company
Oct 2015 - Present
Taking calls solving customer's issues regarding their bank account and online banking. Aside from answering calls, I'm also answering emails to the customer regarding issues and complaints on their bank account.

Technical Support

Convergys
Jan 2014 - Oct 2015 (1 year, 9 months)
Taking calls, solving problems with their internet connection and phone line.

Education

Bachelor of Science in Business Administration Major in Marketing Management

Cebu Institute of Technology, Philippines 2016 - 2019
(3 years)

Qualifications

Top Banker

JP Morgan Chase &. Co.
2019
Best in attendance, Top performer in Average Handling Time and Customer Satisfaction.

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