Sheryn Grace L.
Nueva Ecija, Philippines
100%
Job Success
Quality Assurance Analyst | Customer Support | Virtual Assistant
$7.00/hr
I have worked as a Quality Assurance Specialist in a company for several years. I listened to different calls from the agents and provide them with feedback that can help them on how they can improve their skills. I also do reports in Excel such as pivot table and vlookup formulas. I analyze data that can help improve the scores of agents and their teams.
I also have experience in Customer Service for handling/answering emails. Also, I'm a Virtual Assistant with experience with web research and data entry.
I have a keen observation of details and can work with minimal supervision. I have a positive attitude towards work and can communicate well with clients. Always willing to learn and fully familiarize myself with the tasks in order to provide the best possible support that I can deliver.
I am flexible with work hours and make sure to meet all my deliverables on time
Work history
Quality Analyst - Call Center Customer Service
5.00
Jan 3, 2022
-
Jul 13, 2023
"Sheryn performed exceptionally well during her time with our company. Constantly providing valuable insight and analytics into the team's performance and working closely with her team members to deliver value…
Private earnings
Data Entry Quality Assurance Reviewer
4.80
May 21, 2021
-
Mar 28, 2022
"Consistently accurate data entry, great attitude, prompt and fast work. Would hire her again!"
Private earnings
Quality Analyst - Call Center Customer Service
5.00
Jun 17, 2021
-
Dec 31, 2021
"Excellent QA work. We highly recommend Sheryn."
Private earnings
General Virtual Assistant
4.45
Jan 14, 2021
-
Jul 19, 2021
"Sheryn was a hardworking lady with a stable and nice characters. she has the ability to get into details and get the job done. It is hard to see her…
Private earnings
Clever virtual assistant wanted!
5.00
Sep 23, 2020
-
Jun 28, 2021
"Thanks for the great work!"
Private earnings
Full-Time Virtual Assistant (Mostly Data Entry and Research)
5.00
Jun 22, 2020
-
Dec 3, 2020
"Sheryn, was great to work with. Very amiable and got work done well. I highly recommend you hire her."
Private earnings
Transcript Editor for Phone Reviews
5.00
Nov 2, 2020
-
Nov 4, 2020
Private earnings
Sr. Quality Auditor - Voice/Email (Work from Home)
4.00
Apr 23, 2020
-
Apr 28, 2020
Private earnings
Customer Support Escalation Team
5.00
Sep 30, 2019
-
Apr 8, 2020
"Great Freelancer!"
Private earnings
QA TL
4.00
Jul 2, 2018
-
Aug 7, 2019
Private earnings
Email Marketing QA / Proofreader
Mar 18, 2021
-
Present
Job in progress
Private earnings
Virtual Assistant for Various Online Tasks
Nov 21, 2020
-
Present
Job in progress
Private earnings
Sales Team Quality Control
Jun 2, 2020
-
Present
Job in progress
Private earnings
Customer Support - Email
Apr 8, 2020
-
Present
Job in progress
Private earnings
VA with Phone Experience ?
Sep 10, 2019
-
Present
Job in progress
Private earnings
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Skills
- Email Support
- Online Research
- Technical Support
- Quality Assurance
- Quality Audit