Joel P.

A well-experienced Customer Service call center owner with a well trained team in handling sales through call center. Service inbound calls while engaging and consulting with small business owners and decision makers. Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits and other elements of the company we contract with. Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales. Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment. Document necessary account information according to established policies and procedures. Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.