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Victoria T.
Iron Station, NC
95% Job Success
Top Rated Plus

Customer Service Expertise

Hi there, I'm Victoria. Upwork Top Rated Plus expert you've been looking for! The skills I've learned over my years of professional work are very useful to any company needing a hardworking individual that thrives on helping others. Skills: Flexible and versatile. Proven multi-tasking skills. Organizational abilities. Poised and competent. Demonstrates the ability to easily transcend cultural differences. Thrives in deadline-driven environments. Magnanimous interpersonal, communication and relationship-building skills. Listens attentively, communicates persuasively and follow through diligently. My experiences have included: Interfaced with customers via inbound and outbound calls, chat and emails Attentively listened to customer needs and concerns; demonstrated empathy Collected pertinent information and disseminate that information to responding units and agencies. Effectively communicated with team members and team leaders to ensure high quality and timely expedition of requests. Sales Support and Administration in Telecom Skills: Windows - Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook) 90wpm Calyx Point, Empower, and Encompass Mortgage Software, Velocify, Reverse Vision, Slack, Shopify,
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Skills

  • Microsoft Outlook
  • Slack
  • Microsoft PowerPoint
  • Microsoft Excel PowerPivot
  • 3CX
  • Email Support
  • Ticketing System

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