Arnel A. Profile

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$5 USD / hour

quezon city,

philippines

$5 USD / hour

It's currently 10:31 PM here

Joined February 1, 2017

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Arnel A.

@alphastatusv01

0.0

(0 reviews)

0.0

$5 USD / hour

quezon city,

philippines

$5 USD / hour

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Excel with Visual Basic for Applications

I'm currently working in a call center company as a workforce analyst an is well-experienced in Data processing with Excel. I'm comfortable with using VBA to efficiently automate processing of huge amount of data to lessen processing time and eliminate potential human errors due to a long hours repetitive tasks.

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Experience

Convergys

Jun 2013 - Present

• Focus on real-time agent activity, performance, and schedule adherence in collaboration with the Command Center. • Initiate and execute plans for unusual volume or agent availability situations including the movement of agents in CMS. • Track, update as needed, and report operational results, e.g. schedule variance, timekeeping/phone variance, overtime, occupancy and agent productivity.

Convergys

Jan 2013 - Jun 2013 (5 months, 1 day)

• Troubleshoot with TWC subscribers who are having difficulty with video, digital phone and data services utilizing all available diagnostic tools. • Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations • Deliver service and support to end-users by walking them through a series of steps, or via remote connection to resolve their issues.

Convergys

Apr 2012 - Dec 2012 (8 months, 1 day)

• Answers installation questions (prerequisites, first steps, and basic “how to” information) • Setting up and configuring the software and options supplied or purchased with HP Hardware Products such as how-to and first steps. • Interprets system error messages. • Isolate system problems and software usage problems. • Provide HP Care Pack information or updates for software supplied or purchased with HP Hardware Products. • Follow up and make scheduled call backs to customers where necessary.