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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
It's currently 3:57 AM here
Joined June 12, 2013
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Joewary C.

@joewaryac

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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
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Account Manager/Program Management

I have been a Regional Program Management for CWT since January of 2016. Prior to CWT, I had over 7 years of travel industry experience from two of the major business process outsourcing company in the Philippines where I held positions in account management, sales, operations, and training. In my current role, my responsibilities include managing and helping the travel programs across APAC countries for a designated portfolio of global clients providing project management, strategic leadership and direction in order to retain, expand and develop the travel program within the assigned client portfolio.

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Experience

Operations Trainer Technical Service Center

Carlson Wagonlit Travel
Apr 2014 - Jan 2016 (1 year, 9 months)
 Analyze, design and deliver training plans to equip TSC consultants with skills and knowledge to better utilize both CWT and third party applications  Define and create together with the TSC management team quality standards for internal and external customers to improve the service quality and achieve objectives  Develop complete understanding of client’s business model, policies and procedures as they relate to CWT’s support of the client’s customer

Operations Team Lead

AEGIS/People Support
Feb 2007 - Feb 2014 (7 years)
Maintain a high level of proficiency with regard to client’s services policies and site  Ensures development of agents through education, motivation and accountability  Support Operations Manager in providing leadership, guidance and support to the consultants to ensure the creation of a positive work atmosphere and team spirit  Assume responsibility and accountability for the team in the absence of the Manager by ensuring coverage, productivity and quality of service delivery

Education

AB Liberal Arts

Adamson University, Philippines 2007 - 2010
(3 years)

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