Ihor L.

I'd like to introduce myself as an experienced customer support manager and IT support specialist. I've been engaged in different projects throughout my career, that is why I consider myself being a skillful agent, especially when it comes down to chat, e-mail, ticket, and phone support. I enjoy communicating with people and providing them with a high level of service they are looking for. Over a period of my career, I've worked with people from all around the world giving them an appropriate level of care. Being a responsible and active team worker I'd be more than happy to study your product as precise as possible in order to provide the best possible support to your customers. My skills: * HTML5, CSS3, JavaScript * email, chat, phone support * Service Desk management (OTRS, Zendesk, Salesforce, Cerber, Jira, Jira Atlassian, Deskpro etc.) * disputes handling * call evaluation * Help develop and implement support initiatives including knowledge bases and documentation