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Melanie S.
General Santos City, Philippines
100% Job Success

Administrative Tasks | Order Fulfillment | Customer Support Specialist

Hello! I'm an experienced administrative professional specializing in eCommerce business support. With a strong background in order fulfillment, customer service, and administrative tasks, I am dedicated to helping your business run smoothly and efficiently. Here’s how I can add value to your team: Administrative Tasks: - Efficient management of emails and calendars - Data entry and record keeping - Document preparation and management - Scheduling and coordinating meetings - Handling confidential information with utmost discretion Order Fulfillment: - Processing and managing customer orders from start to finish - Ensuring timely and accurate order dispatch - Coordinating with suppliers and logistics partners - Monitoring inventory levels and reordering stock as needed - Handling returns and exchanges Customer Support: - Responding to customer inquiries via email, chat, or phone - Providing updates on order status - Addressing and resolving customer complaints promptly - Issuing refunds and processing replacements - Managing disputes on PayPal and other platforms Skills and Tools: - Proficient in Microsoft Office Suite and Google Workspace - Experienced with eCommerce platforms like Shopify, WooCommerce, and Magento - Familiar with CRM software such as Zendesk, Freshdesk, and Salesforce - Strong organizational and multitasking abilities - Excellent communication and problem-solving skills With a commitment to excellence and a proactive approach, I am ready to support your eCommerce business in delivering outstanding customer service and efficient operations. Let’s work together to achieve your business goals!
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Skills

  • Shopify
  • Help Scout
  • Order Processing
  • Email Communication

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