Paulus I. Profile

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5.0

(1 review)

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$15 USD / hour

kyiv,

ukraine

$15 USD / hour

It's currently 6:09 AM here

Joined September 23, 2012

0 Recommendations

Paulus I.

@Paulex

5.0

(1 review)

0.0

50%

$15 USD / hour

kyiv,

ukraine

$15 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Customer Support Manager

Thanks for viewing my profile. Since 2015 I have been working as a customer support representative in Ukraine various companies in different industry such as consumer product support, e-commerce, eBay & Amazon, IT, hotel reservation and subscriptions support for dating and gaming sites. I have grown passion for customer support as I get satisfaction by solving people inquiries and making sure that each customer encounter gets question answered by confident agent that is knowledgeable with the company services/product; timely manner and that I have put a smile on their face. My work experience include working for international companies from the USA, Israel, Finland and Ukraine. Some of my jobs were remote and some office job, so I am comfortable working remotely. If you are looking for a honest, reliable customer support, VA, chat master for your business look no further than my profile Recommendation are available on Requets Regards Paulus

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5.0

₹700.00 INR

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We would recommend him again

Ankit T.

@ankit954

•

7 years ago

Experience

Strivtech (USA)

Nov 2018 - Present

Customer support for subscription through the phone, email and chat. • Responding to customer inquiries • Cancellations & Refunds • making outbound calls to clarify with customer their requests Trainer • Creating training materials for new hires • Training near hires into the company • Motivating new hires • improving client support process by creating scripts • Investigating new client request and find solution to work with us. • Delivery Weekly meetings with the team.

Medigoo Oy Inc

Jul 2016 - Apr 2019 (2 years, 9 months)

• Sales Representative for Medigoo Inc. • Market research for potential online shops and distributor • Using platform such as LinkedIn, Google search to generate lead • Sending Emails to Sales Lead • Making Follow up email and calls • Create eBay and Amazon account as well as managing order. • Negotiating agreements with online shops. • Negotiating agreements with medical and health distribution companies • Handling all orders from online shops and distributors.

CancelOn LTD (Israel)

Apr 2018 - Nov 2018 (7 months, 1 day)

Give customer support through the phone and emails, live-chat • Responding to customer inquiries • Calling hotels to confirm bookings • Searching for Alternative hotel • Making Manual Booking • Answering incoming calls and making outbound calls Live-chat Quality Assurance • Reviewing communication between clients and agents • Providing feedbacks to agents and assistance to improve live-chat channel • Create live-chat guide on how agents should interact with customer over the chat

Education

Master in Project Management

Ukraine

2017 - 2019

(2 years)

Bachelor Degree in International Economics

Ukraine

2015 - 2017

(2 years)

Qualifications

Job Unlimited

2011

I acquired skills in working with clients in various fields and situations. This includes: • Handling Angry Customer • Customer is Always Right Philosophy • How to resist anger • Active Listening

PrivatBank Ukraine

2015

Information about Banking Services in Privat Bank

Publications

Relevance for the project of developing Hybrid Solar Electricity systems in urban areas in Namibia

Ukrainian Project Management Association

The sun has always been an essential source of light and heat to the universe and has been personified and worshipped on earth for centuries of years. The sun provides one of the most positive renewal energy in the world and which is available without any limitations and its use is endless in the modern world. The use of solar energy in developing countries is not yet fully utilized and many African countries like Namibia are lacking behind from this technological advancement.