Upwork home
Sign up
Secondary
Matheus G.
Curitiba, Brazil

Customer Support Representative - English and Portuguese

5 years of experience on online customer service, including email and phone support for a hotel reservation website, dealing with reservations doing both inbound and outbound calls to clients and partnered hotels. As well as an email and chat agent for one of the biggest e-commerce stores on health products, helping with the orders and making the communication between the escalation teams and the clients. Also email, chat and phone support agent for a healthcare service provider, doing support for healthcare devices such as blood pressure and glucose monitors and assistance with enrollment and shipping. Here are key attributes that define my approach to customer service: 1. Communication Excellence: I pride myself on my ability to communicate effectively, whether it be through written responses or verbal interactions. I understand the importance of clear and concise communication in ensuring customer understanding and satisfaction. 2. Empathy and Patience: I approach every customer interaction with empathy and patience, understanding that each individual may have unique needs and concerns. This enables me to offer personalized support and de-escalate tense situations effectively. 3. Multitasking and Time Management: Working in fast-paced environments has honed my multitasking and time management skills. I can efficiently handle multiple customer queries simultaneously without compromising on the quality of service. 4. Problem Resolution: I am adept at identifying and resolving customer issues promptly. Whether it's handling reservation discrepancies or managing order concerns, I am committed to providing efficient and customer-centric solutions. 5. Continuous Learning: I am always eager to expand my knowledge and skill set to better serve both customers and the organization. I actively seek feedback to improve my performance and embrace new challenges with enthusiasm. I am genuinely enthusiastic about the opportunity to contribute my expertise and dedication to the success of a company.
Matheus G. has more jobs. Create an account to review them

Skills

  • Portuguese
  • Email Support
  • Phone Support
  • English
  • Product Knowledge
  • Email Communication
  • Microsoft Windows

Browse similar freelancers