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Skills

  • Academic Consulting
  • Academic Writing
  • Administrative Assistant
  • Banking
  • Call Center
  • Call Center Management
  • Humanities
  • Management
  • Operations Management
  • Phone Support
  • Staffing & Recruiting
  • Writing

Services

  • CALL CENTER MANAGEMENT/REP, RECRUITER,

    $18/hr Starting at $30 Ongoing

    Dedicated Resource

    CALL CENTER REPRESENTATIVE CALL CENTER MANAGEMENT RECRUITER BANKING OPERATIONS MANAGEMENT ACADEMIC WRITER HUMAN RESOURCE MANAGEMENT HEALTHCARE ADMINISTRATION

    Academic ConsultingAcademic WritingAdministrative AssistantBankingCall Center

About

DOCTORAL STUDENT SEEKING EMPLOYMENT

through my leadership attributes, I have exhibited the willingness to develop strategies that support organizational change at the same time foster employees’ engagements that will translate to organizational commitment with successful employees’ contributions. As a leader with transparency, I strive to foster positive relationships with a diverse range of individuals and communicate with candor at all levels within the organization. My contributions consist of 15 Years of Expert Leadership , Creating and Leading Operations Team, Developing Operational Excellence Programs for Customer Service Strategies, Developing Quality Assurance Call Center SLAs Mentoring, Call Center Leadership with emphasis on Quality Assurance Leadership and Partnering with BPO Vendors, Patient Access Management, Project Management, Identify action tools to address process improvements , Execute Training and Development Plans for Associates in Operations and Call Center Environments, Microsoft Word/Excel/PowerPoint Aptitudes, Contract Management focusing on BPO Vendors and Commercial Banking Relationships , Manage and Resolve Employee Relations Issues, Monitoring and Administering Attendance Policies/Monitoring and Administering Family Medical Leave Process, Call Center Management utilizing Avaya CMS Supervisor Console, Developing Performance Metrics for Call Center Monitoring and SLAs for both Inbound and Outbound Agents, Developing and Monitoring Quality Call Trends; Source for new call center packages, Full cycle Recruiting For Potential Applicants, Serves as Change Agent, Healthcare Leadership, Emergency Room Registration, Education, Short Term Disability insurance Management, Medical Terminology Knowledge, Translating Doctor’s Notes, Organizational Leadership and Organizational Development Management and Banking Operations. At the doctoral level pursuit, I have completed 22 credits in statistical qualitative and quantitative methodologies, regression analysis, in-depth theoret

Work Terms

UP TO 30 HOURS PER WEEK MONDAY THROUGH FRIDAY. 10:00 AM TO 6:00 PM