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Ivan J.
Belgrade, Serbia
100% Job Success

Amazon Ebay Expert Account Manager | Ecommerce Sales & Operations | VA

Over the last 7 years with 16K+ Upwork hours, I have worked on growing of my skills on every eCommerce platform and I have well hands-on experience of managing all aspects of the biggest marketplaces on Amazon and Ebay as well as managing numerous Shopify and Woocommerce websites. As an experienced e-commerce professional, I specialize in managing all aspects of Amazon Seller Central and Amazon Vendor Central accounts. With over 7 years of experience in this field, I have a proven track record of helping businesses grow their sales on the Amazon marketplace. My clients appreciate my attention to detail, ability to analyze data, and commitment to delivering results. I am a proactive communicator, always keeping my clients informed and up-to-date on their account performance. Amazon specific skills: • Full management of Amazon Seller Central and Amazon Vendor Central accounts • Experience working with Amazon accounts on the following marketplaces: USA, Canada, Germany, Italy, France, UK, Spain, Netherlands, Poland, Sweden, Belgium etc. • Strong order fulfillment experience, cooperation with various fulfillment centers across Europe and USA. • Strong experience with management of FBA shipments and Amazon Vendor PO shipments, arranging shipments from fulfillment centers to Amazon warehouses, as well as arranging shipments directly from China to FBA warehouses. • Product listing optimization, listing creation and handling product compliance, navigating Amazon's policies and procedures to ensure compliance and minimize account suspension risks. • Managing and optimizing PPC Campaigns, keyword research, Helium 10 keywords research and optimization. • Creation and management of promotions, vouchers, Lightning deals, top deals, best deals, price discount campaigns, both on Seller and Vendor central. • Growth strategies for increase of organic traffic outside of Amazon. • Strong experience with Amazon customer support, handling A-Z claims and managing overall account health. As an experienced freelancer specializing in managing all aspects of eBay accounts, I have experience working on Ebay platforms in USA, UK, Germany, France and Italy. With my expertise in eBay account management, I can handle everything from listing optimization to order fulfillment, customer service, marketing dashboard management and inventory management. My skills in eBay account management include: • Listing creation and optimization: I know how to create compelling product descriptions and eye-catching images that can help increase your visibility on eBay and attract more buyers to your listings. • Full management of marketing dashboard, including optimization of Promoted Listings campaigns as well as Advanced Promoted Listings campaigns with keywords targeting, keywords research and optimization. • Order fulfillment: I have expert experience in order fulfillment process, keeping the main account KPIs at top seller level. • Customer service: I understand the importance of providing excellent customer service on eBay. I can manage customer inquiries, resolve issues, and handle returns and refunds to ensure a positive buying experience for your customers. • Inventory management: I can help you keep track of your inventory levels and ensure that you always have enough stock to meet demand. I can also help you manage your listings and adjust prices to stay competitive in the market. • I can help you streamline your operations, improve your sales, and achieve your business goals. Strong experience with management of Shopify ad Woocommerce stores including customer support management: • Product management: adding and managing products on your Shopify or Woocommerce store, optimizing product titles, descriptions, installing apps to enhance the functionality of your store. • Order management: managing the entire order fulfillment process, from receiving orders to fulfillment. Handling returns and refunds, manage shipping rates and delivery times • Customer support management: managing a customer support team, setting performance metrics, and development of training programs to improve the quality of customer service. My skills in sales and operations management include: • Logistics management: I know how to manage the entire logistics process, from sourcing products to shipping products to customers. I can work with different shipping carriers to find the most cost-effective and efficient shipping solutions for your business. Managing shipments from suppliers to warehouses globally. • Sales management: developing sales strategies to drive revenue growth. I can also use data analysis to identify trends and opportunities for sales growth. Let's work together to take your e-commerce business to the next level!
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Skills

  • Social Media Management
  • Zendesk
  • Shopify

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