Leonides Jr C. Profile

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$7 USD / hour

caloocan city,

philippines

$7 USD / hour

It's currently 3:03 AM here

Joined November 9, 2018

0 Recommendations

Leonides Jr C.

@Leonidescruz

0.0

(0 reviews)

4.8

$7 USD / hour

caloocan city,

philippines

$7 USD / hour

100%

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IT Helpdesk

Knowledgeable in Different helpdesk tools such as Active Directory, Service Now, Remedy, Google Admin, Outlook, GoToMeeting, BOMGAR, Citrix, TeamViewer, LYNC, Hangouts, SKYPE, Microsoft Remote Desktop, SAP, MoveIT SFT, RD Connection Manager, DUO and LastPass, Solarwinds, OKTA and KACE

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Experience

WIPRO TECHNOLOGY

Mar 2018 - Nov 2018 (8 months, 1 day)

• To provide 1st & 2nd line technical support; answering support queries via phone, email and chat. • Administrating Network accounts via Active Directory. • Identifying issue and categorizing/prioritizing the incident. • Routing/Chasing of tickets with other resolver groups. • Recording trend of calls and identifying outages proactively. • Generates knowledge articles for new issues or process for reference.

BRADY PHILIPPINES DIRECT MARKETING INC.

Apr 2016 - Dec 2017 (1 year, 8 months)

• Serves as the initial point of contact for users seeking technical assistance • Administrating different applications such as Active Directory, SAP, GoToMeeting, OKTA, Google, etc. • Performs internal Audit on SQL database Access Management. • Generates Status Report for unscheduled IT problems. • Send out IT Advisories for any IT related issues or information affecting the end users such as outages, maintenance, performance degradation, etc.

STEFANINI

Nov 2015 - Mar 2016 (4 months, 1 day)

• Provide technical end-user support via telephone, email, or web chat. • Provide restorative or maintenance actions to resolve end-users problems. • Respond to end-user problems based on standard procedure. • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.