Nguyen N.

Google/ Data Analytics Professional Certification. Completed extension of six months of job-ready Google career Certificate training. Demonstrated hands-on experience with data cleaning, visualization (Power BI, Tabluea), project management, and interpreting and communicating data analytics findings such as Excel, Google Sheets, and BigQuery. Confidence in transforming complex data into actionable and clear insights. Fluence in computer programming languages such as Bigquery and a solid understanding of databases. Quality Assurance Specialist. Teleperformance/ Oct.2021 - May.2022 /Penang: Divided workload and delivered presentations for the Vietnam team. Analyzed errors and provided improved solutions for operations. Monitored Team Lead performance and organized meetings for accurate processes. Ensured agent performance, offered suitable solutions, and managed client expectations. Employed data analysis for target improvement and customer approach enhancement. Customer Service Advisor. Teleperformance/ February.2021 - Oct.2021 /Penang: Provided empathetic support and built trust with clients. Guided customers to achieve success in the e-commerce field. Investigated technical issues and aligned with company policies. Implemented problem-solving steps and offered alternative solutions. Offered information on new products and useful features. Ensured a positive customer experience on the e-commerce platform. Content Moderator: Manpower/Mar.2018 - Mar.2019 and Tik tok Viet Nam / May.2020 - Jan.2021/Viet Nam: Moderated content on the platform to ensure compliance with guidelines and foster a healthy ecosystem for consumers. Analyzed and identified harmful content to maintain safety standards. Collaborated with colleagues to identify trends and proactively address potentially risky content before it reaches viewers. Kept abreast of new policies and effectively implemented them. Merchandiser assistance. Elite Investment Worldwide Ltd. in Viet Nam / Sep 2015 - Sep 2017 / Hồ Chí Minh Managed accessory procurement and tracking for Puma Golf Brand, including labels, hangtags, interlinings, buttons, and zippers. Selected optimal transportation methods and controlled expenses to ensure timely delivery of goods. Implemented inventory management, overseeing the flow of goods from suppliers to warehouses and maintaining accurate stock levels. Conducted indirect sourcing and contract management with South Asian suppliers. Proficient in utilizing ERP systems for purchasing and inputting materials for development. Experienced in inventory management using SAP