Argel Edward D.

I have over 7 years of experience in Customer Service and Technical Support. I am quickly to learn, highly motivated and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I give everything I do 101% commitment and dedication. Professional and positive phone manner, can also provide email support, chat support and can also do remote desktop support. I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management and a positive attitude. I am familiar with the different types of tool like ZenDesk, Intercom, Google workspace and Office 365. I am interested in learning any new tools needed to get the job done.