Derek L. Profile

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$15 USD / hour

new york,

united states

$15 USD / hour

It's currently 7:40 AM here

Joined December 8, 2014

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Derek L.

@derekrledoux

0.0

(0 reviews)

0.0

$15 USD / hour

new york,

united states

$15 USD / hour

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Organizational Behavior and Operations Consultant

I truly believe in the management philosophy that human capital is every company's greatest resource. I'm looking to help companies strengthen their operations and improve employee satisfaction by assisting with a number of topics including leadership, training, recruitment, process mapping/development, and organizational culture just to name a few! I have experience creating and implementing a number of operational initiatives using my 10+ years of customer service experience and my BA in Business Administration from the University of Minnesota. Startups and small businesses are my specialty, but am definitely willing to help out larger and more established companies with my services. I've spent the majority of my career working in customer service and hospitality but have recently expanded my repertoire to include IT and Healthcare management in NYC

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Experience

BeneStream (Rapidly Growing Healthcare & Tech Startup)

Nov 2014 - Present

•Created and documented several operational processes; developed change initiatives •Managed IT projects integrating internal tech systems with CRMs of multiple external partners •Account manager for several geographically dispersed clients of between 50-4000 employees •Created and implemented an operations training program to train local and remote employees •Led the documentation of the organizational culture and cultural improvement initiatives

Nigel Frank International (B2B Sales and IT Recruitment)

May 2014 - Nov 2014 (6 months, 1 day)

•Developed recruitment plans, timelines, and billing goals based on analysis of market trends •Managed full recruitment process including screening, interview facilitation, offer, placement •Wrote ads attracting responses from specialized IT techs with less than 1% unemployment •Successfully negotiated terms of business with executives of reputable tech companies •Average deal size of approx. $25,0000 with 100% retention rate of placements after 60 days

Radisson Blu Mall of America (Full-Service Luxury Hotel)

Jun 2013 - May 2014 (11 months, 1 day)

•Assigned daily work for housekeeping, housemen, & supervisors of a 500-room full-service hotel •Assisted in development and expansion of a European luxury brand into an American market •Created brand standards and coordinated training in accordance with brand image •Oversaw floor operations of 50+ employees & ensured quality output; prepared VIP room arrivals •Point of communication between front office, banquet staff, engineering, and security departments