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alexandria, egypt
It's currently 4:05 AM here
Joined August 5, 2018
7 Recommendations
Ramy Mohamed Gouda A.
@ramygoda1590
6.0
6.0
71%
71%
alexandria, egypt
93%
Jobs Completed
82%
On Budget
90%
On Time
15%
Repeat Hire Rate
Cisco | Fortigate | Network & Security Admin
Contact Ramy Mohamed Gouda A. about your job
Log in to discuss any details over chat.
Portfolio
Portfolio
GNS3_LAB
This was a complete course for in networking
Data Communication & Networking
Network Design and Troubleshooting
GNS3_LAB
This was a complete course for in networking
Data Communication & Networking
Network Design and Troubleshooting
Reviews
Changes saved
Showing 1 - 5 out of 50+ reviews
$60.00 USD
System Admin
Linux
Cisco
Windows Server
Network Administration
•
€100.00 EUR
Wireless
Cisco
Windows Server
Local Area Networking
+1 more
•
$60.00 USD
Wireless
Cisco
Windows Server
Local Area Networking
+1 more
•
$10.00 USD
Wireless
Cisco
Windows Server
Local Area Networking
+1 more
B
•
€180.00 EUR
Wireless
Cisco
Windows Server
Local Area Networking
+1 more
R
•
Experience
Network Expert Engineer
Jun 2017 - Present
Duties
-> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support.
-> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue.
-> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs.
-> Handling First Level of escalations for all subcases received
Incident Management Specialist
Aug 2015 - Jun 2017 (1 year, 10 months)
Duties:
-> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults.
-> Provide a professional technical point of contact for customers.
-> Perform technical escalations in line with company procedure.
-> Monitor systems, customer networks and products, deal with alerts and events as appropriate.
-> Document all troubleshooting and incident management actions.
techinical support engineer
Nov 2013 - Aug 2015 (1 year, 9 months)
Duties:
-> Install, test and upgrade new technologies.
-> Hardware, Software and network troubleshooting.
-> Follow standard processes and procedures.
-> Identify and escalate priority issues per Client specifications.
-> Recording problems and solutions for future reference.
-> Ability to explain technical issues clearly to non-technical colleagues.
Technical support team leader engineer:
-> At March 2014, I had a promotion to be a team leader of technical support department.
Contact Ramy Mohamed Gouda A. about your job
Log in to discuss any details over chat.
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