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Oksana N.
Kiev, Ukraine
100% Job Success

Customer and Recruiting Services

For the last seven years I have been working as a remote recruiter,specializing in Information Technology.My main goal is to match the right candidates with the right job opportunities.I have experience in sourcing candidates using different tools-Linkedln,job boards,social networks etc,assistence in the qualifying of candidates,evaluating the strengths and weaknesses of candidates against the clients’ requirements. I have extensive experience as a Customer Service Specialist.My duties included receiving incoming calls,emailing,consulting clients,dealing with customer's claims,making outgoing calls. My Customer Service experience helped me to improve my leadership skills,allowed me to gain organizational skills, and provided me with good knowledge of how to negotiate with customers. As a Customer Service Lead I have experience of managing and real-time monitoring call center working process,setting goals and objectives,analyzing the quality of the department's work,developing proposals for improving,planning and budgeting. I have experience and qualification as a call center corporate trainer. I have experience as a Virtual Assistant. I provided administrative support for the team,developed and maintained procedures,worked with databases and reports,handled multiple tasks in a professional and organized manner. Higher education, Master of Finance.
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Skills

  • Cross Functional Team Leadership

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