Zendesk provides web-based help desk software with a support ticket system and a self-service customer support platform. wikipedia.org

Freshdesk is a cloud-based customer support platform.

Chat technical support is a form of technical support delivered via online chat. Online chat refers to a kind of communication over the Internet that offers an real-time direct transmission of text-based messages from sender to receiver. wikipedia.org

Microsoft Excel is a proprietary commercial spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications. wikipedia.org

Typing is the process of writing or inputting text by pressing keys on a typewriter, keyboard, cell phone, or a calculator wikipedia.org

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

Microsoft Office Word is a word processor designed by Microsoft. wikipedia.org

Translation is the communication of the meaning of a source-language text by means of an equivalent target-language text. wikipedia.org

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org