Christine D.
Marikina City, Philippines
100%
Job Success
Top Rated Plus
Shopify Expert, CS Manager For Ecommerce/Dispute Specialist
$30.00/hr
Professional Who's Who 2021 Nominee
#Dropshipping #Shopify #Ecommerce #Shipping
Always Online (24 hours)
I have seven years of experience in: Shopify (usage and development)
- HelpScout - ZenDesk - Gorgias - ReAmaze - Freshdesk - Zoho - GSuite - Outlook - Groove
(usage and customization)
16000+ tracked hours email customer support for Shopify/Ecommerce
110,000+ emails responded to
Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna
Response template composition, SOP documentation, KPIs , Agent training & retention, Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials.
Shipment chaser - USPS, FedEx, DHL, UPS
I know the basics of email marketing using Shopify Email
I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates
What I do:
- Save a sale - Grab a sale - Get orders delivered -Reverse chargebacks - Get reimbursed by suppliers
Achievements:
- Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017)
- Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back)
- Single- handedly managed 250- 500 emails a day on triple shift in a span of three months
- Successfully coached more than 20 new hires who later became top rated freelancers as
well.
- Obtained reimbursements from suppliers who failed to deliver.
Apps I use:
- Oberlo
- DSers
- AliExpress
- Conversio (resending of receipt to alternative email address)
- Aftership (monitoring shipping progress)
- Return Magic (monitoring returns)
- Shipstation
- ShipHero - replacement shipments, returns, refund
- recharge - subscriptions, autoship
- Smile.io ( monitoring rewards points program)
- Exportify - (Exporting of order using CV)
- Massfulfill (hundreds of tracking number fulfillment in a matter of minutes)
- Gobot customization
- Wheel.io ( managing the Spin- a - Wheel)
- Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring
- Asana
- Trello
- Slack
- Skype
- Zoom
- Email hunter
- Email permutator
- Contact Out
- Lead411
- Linked In
- Music Jam
- Gravit.io
- Voice to Text
- Inkscape
- Remove.bg
- Recharge
- Vimeo
- Screencast
Other skills:
Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design.
ENFJ-A
Work history
Customer support for a rising E-Commerce Brand / Virtual Assistent
Aug 22, 2023
-
Sep 12, 2023
Private earnings
Customer Support Rep for DROP SHIPPING
Jun 21, 2023
-
Sep 3, 2023
Private earnings
Customer Support Expert for Shopify store
Feb 8, 2020
-
Mar 31, 2023
No feedback given
Private earnings
Powerpoint 2007 - Presentation creation
Jul 12, 2016
-
Mar 31, 2023
No feedback given
Private earnings
Experienced Shopify Drop Shipping Assistant required.
Jun 27, 2019
-
Mar 30, 2023
No feedback given
Private earnings
[LONG TERM POSITION] Experienced Customer Support for Shopify and Facebook Moderator (4 hours daily)
Jun 17, 2019
-
Mar 30, 2023
No feedback given
Private earnings
Keep Customers :-) Through Email Support
Dec 19, 2017
-
Mar 30, 2023
No feedback given
Private earnings
Shopify Admin
Jun 4, 2018
-
Mar 30, 2023
No feedback given
Private earnings
Customer Service and Email deliverability specialist
Aug 15, 2020
-
Mar 30, 2023
No feedback given
Private earnings
Part Time Customer Service Expert
Aug 3, 2021
-
Jan 26, 2023
Private earnings
Customer Support Representative
Dec 22, 2023
-
Present
Job in progress
Private earnings
Customer service representative for Shopify
Sep 13, 2023
-
Present
Job in progress
Private earnings
Promotion campaign
Aug 21, 2023
-
Present
Job in progress
Private earnings
Experienced Customer Service rep for ecommerce company
Aug 10, 2023
-
Present
Job in progress
Private earnings
Consultation for information Shopify
Jul 5, 2023
-
Present
Job in progress
Private earnings
Need customer service VA for eCommerce brand (email)
Feb 5, 2022
-
Present
Job in progress
Private earnings
Customer Service Representative (Shopify Dropshipping)
Jul 6, 2021
-
Present
Job in progress
Private earnings
Customer Service for eCommerce
Sep 15, 2020
-
Present
Job in progress
Private earnings
Customer Service Expert for E-commerce Store
Feb 26, 2020
-
Present
Job in progress
Private earnings
Looking for the best E-commerce Customer Care Specialist
Jan 12, 2020
-
Present
Job in progress
Private earnings
Christine D. has more jobs. Create an account to review them
Skills
- Shopify
- Gorgias
- Order Fulfillment
- Zendesk
- Email Support
- Customer Service Training
- Answered Ticket
- Help Scout
- Facebook Plugin
- KPI Metric Development
- Ecommerce Website
Project catalog
Get started working with Christine quickly with these predefined projects.
Get started working with Christine quickly with these predefined projects.
You will get Video Edits For Social Media Ads
From $25
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