A Lead business consultant with 8.5 years of experience with extensive subject matter expertise in Information security, IT Services Management (ITSM) and ITIL, methods, processes to meet business requirements.
ITIL Intermediate Certified, and Microsoft certified professional responsible for the quality and integrity of the Change Management process, this process includes ensuring the proper classification, priority, authorization, dependencies, impact, and back-out procedures for changes to minimize disruption to the business. Business System consultant Level-3 experience in IT change management of enterprise systems supporting banking, investment, cyber Security & internet web services, web applications, databases, virtualized servers, network and mainframe systems in a 24/7 environment.