Jemimah B.
Makati, Philippines
100%
Job Success
Top Rated Plus
Customer Service Expert | Email/Chat Support | Shopify
$12.00/hr
Are you struggling to keep up with customer inquiries from email, chat, and social media while also fulfilling orders, analyzing sales, and doing admin tasks? Look no further!
I am Jem, a highly experienced customer service professional with over 13 years of experience. I have worked with clients in both the US and Australia and am familiar with Shopify and various CRMs like Zendesk, Gorgias, Reamaze, and Freshdesk.
I can handle creating discount codes, tracking and creating orders, handling refunds, and creating articles for knowledge bases with ease.
With my expertise, you can rest assured that your store's customer service will be in good hands. I can even monitor and respond to store reviews, ensuring that your customers are always satisfied.
All I need is a few days to familiarize myself with your store's processes and procedures, and I'll take care of the rest.
So what are you waiting for? Send me a message now, and let's get started!
Work history
Customer Service & Admin Assistant for Ecommerce Company
Jul 29, 2021
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Mar 4, 2024
No feedback given
Private earnings
Shopify Customer Service (Email, Shopify & Return Prime Support)
Nov 1, 2023
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Dec 2, 2023
No feedback given
Private earnings
Experienced Customer Service rep for eCommerce company
Jul 25, 2022
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Oct 30, 2023
"Jem is a very thoughtful customer service associate. We worked with her for well over a year and she was incredibly reliable and provided top notch customer service to our…
Private earnings
Looking for customer service email expert. Looking to improve my communication with my client base
Jul 6, 2022
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Dec 30, 2022
No feedback given
Private earnings
Longterm VA for organizational jobs
Sep 7, 2021
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Oct 15, 2022
"Jemimah did a fantastic job, I would without question hire her again!"
Private earnings
Administrative & Customer Support
Dec 23, 2020
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Jun 29, 2022
No feedback given
Private earnings
Order Processing Trainee Programme
Dec 24, 2021
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Jan 12, 2022
Private earnings
Send 10 Proposals Per Day (1 hr per day, 5 days a week)
Jun 29, 2021
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Jul 5, 2021
Private earnings
Technical Support Representative
Dec 2, 2020
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Dec 22, 2020
Private earnings
Subscription Box Business - Customer Service Manager
Dec 15, 2020
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Dec 22, 2020
No feedback given
Private earnings
Shopify Customer Service (Email, Shopify & Return Prime Support)
Nov 21, 2023
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Present
Job in progress
Private earnings
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Skills
- Email Support
- Freshdesk
- Inbound Inquiry
- Zendesk
- Ecommerce Support
- Fashion & Beauty
- Gorgias
- Recharge
- Customer Experience
- Shopify
- Customer Satisfaction
- Furniture