Dianne C. Profile

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$18 USD / hour

potts point,

australia

$18 USD / hour

It's currently 1:33 PM here

Joined May 3, 2019

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Dianne C.

@dcohamco

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(0 reviews)

0.0

$18 USD / hour

potts point,

australia

$18 USD / hour

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Team Leader - Call Centre

I have 4 years extensive experience in customer service and quality assurance. Included in my tasks are call/chat/email handling, call monitoring, handling quality reports with data analysis, data entry, and quality report presentations.

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Experience

Transcom Worldwide Philippines, Inc.

Oct 2014 - Apr 2018 (3 years, 6 months)

Duties and Responsibilities: ⦁ Supervising the quality performance of 2 Manila sites. ⦁ Quality analysis presentation to clients. ⦁ Handling the Quality team; schedules, payroll, tasks. ⦁ Coaching the quality team with their performance. ⦁ Handling audit disputes. ⦁ Facilitating call listening sessions and calibrations.

Transcom Worldwide Philippines, Inc.

Mar 2014 - Oct 2014 (7 months, 1 day)

⦁ Assist customers in shipping, tracking, and delivering their packages. ⦁ Provide accurate information and resolution regarding customers’ inquiries. ⦁ Give excellent customer experience. ⦁ Enter package investigations when there are problems with the delivery of packages.

RC Hotels Pte Ltd

Oct 2011 - Sep 2013 (1 year, 11 months)

⦁ Answer calls for both main line and in-house guests, and also other departments’ calls. ⦁ Attend to guest’s needs and requests over the phone. ⦁ Give personalized and automated wake-up calls to in-house and airline crew guests. ⦁ Distribute faxes and written messages to guests.