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$6 USD / hour
Flag of PHILIPPINES
malolos city, philippines
$6 USD / hour
It's currently 8:17 AM here
Joined May 11, 2018
0 Recommendations

Rehan N.

@rehannawaz6

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$6 USD / hour
Flag of PHILIPPINES
malolos city, philippines
$6 USD / hour
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AI content writer, Customer support, Admin support

I'm Rehan, a diligent virtual assistant with 5+ years of experience providing growing businesses with exceptional AI writing, customer service, and admin support. I'm passionate about understanding each client's unique needs and delivering work that exceeds expectations. Offerings AI Content Creation I leverage AI tools responsibly to research topics in-depth and craft high-quality blog posts, social media captions, product descriptions, and other marketing content. All writing is original, engaging, optimized for search, and aligned to brand voice. Customer Support I provide thoughtful customer service across email, chat, social media, and phone. My friendly approach helps turn frustrated customers into loyal advocates. I resolve issues patiently, answer questions thoroughly, and go the extra mile. Administrative Assistance With strong organizational skills, I coordinate schedules, book travel, transcribe meetings, manage email inboxes, handle data entry, and streamline operations through task management. This allows clients to focus on big-picture goals. Skills - 1-year experience as a virtual assistant/freelance content creator - Proficient in MS Office, G Suite, Asana, Trello, Slack - Excellent written and verbal communication - Strong time management and problem-solving I develop trusted client partnerships by providing reliable, high-quality work and exceptional communication. Let's connect to discuss how my expertise can help your business reach the next level! I look forward to working with you.

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Experience

Seo Content Writer

Freelancing
Mar 2022 - Present
Created engaging website, landing page, and email content for companies. Wrote persuasive copy focused on converting visitors. Authored SEO blog articles on industry topics. Worked with marketing teams to align content with strategies. Adapted writing for different formats and purposes. Edited all content for grammar, spelling, and formatting. Tracked metrics to optimize content.

Quality Assurance Analyst

BPO
Sep 2020 - May 2023 (2 years, 8 months)
As a Quality Assurance Analyst in a BPO, I was responsible for monitoring and evaluating customer interactions on social media and emails to ensure adherence to quality standards. I reviewed calls, emails, and chats to identify areas of improvement, provide feedback to agents, and develop training materials. I also analyzed data to identify trends and recommend process improvements. Additionally, I was conducting regular audits to ensure compliance with company/client policies and procedures.

Senior Coordinator

M.A.H.Y. KHOORY & CO. L.L.C.
Nov 2008 - Dec 2020 (12 years, 1 month)
*Handling a high volume of customer (Internal & external) enquiries through phone, emails and faxes. *Registering service inquiries *Processing Local purchase orders & Payment followups. *Tracking sales orders *Arranging Gate passes, NOC letter, etc. to execute service requests. *Maintaining Annual Maintenance Contracts of service department from receiving inquiry, preparing the contract, negotiating the terms of contract & price and visit scheduling.

Education

Bachelors in Business Administration

Virtual University of Pakistan , Pakistan 2012 - 2015
(3 years)

Qualifications

Certificate in Digital Marketing

DIGISKILLS
2021
Certificate in Digital Marketing.

Certificate in SEO

DIGISKILLS
2020
Certificate in Search Engine Optimization.

Certificate in Freelancing

DIGISKILLS.com
2020
I have successfully completed a certificate of Freelancing from a well-reputed institution.

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