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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 2:46 AM here
Joined August 28, 2017
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marvinqua40ph

@marvinqua40ph

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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IT Help Desk | VA | Customer Service

I can provide e-mail, ticket, phone, data entry, transcription, and VA / general administrative support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customer's needs in order to achieve customer satisfaction and brand loyalty. I put 110% of effort in everything that I do, and I am always careful to check even the minutest details making sure that I deliver the best product to my beloved clients on time never missing a single deadline. I only have one chance to make a positive impression. To me, getting it right the first time is highly essential. Let’s talk about your project in more detail. Invite me to your job, and I’ll get in touch with you right away to hear more about what you need.

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Experience

Technology Solutions Lead

Teleperformance
Feb 2016 - Mar 2017 (1 year, 1 month)
I am part of the enterprise client acquisitions team that submits RFP's to prospected clients of Teleperformance. My team is in-charge of the technical aspects of the RFP or submitted proposal.

Tier 2 Technical Support Specialist

SUTHERLAND GLOBAL SERVICES
Nov 2014 - Jun 2015 (7 months, 1 day)
• Provided level 2 support for the company’s accounting based software campaign. • Worked on issues including but not limited to application errors, login issues in the application’s cloud based account, and other functionality issues. • Assisted the customer in how to use the application including but not limited to general bookkeeping, ledger entry, payroll system creation using the app, financial reconciliation, account payable and receivable issues. • Did upselling to customers

Incident Manager

STEFANINI PHILIPPINES
Nov 2010 - Sep 2014 (3 years, 10 months)
Performed duties of an ITIL Incident Manager

Education

BS Computer Science

STI e-College Southwoods, Philippines 1996 - 2000
(4 years)

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