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Joined March 30, 2012
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Piotr W.
@bestb
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Cisco VoIP engineer
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Experience
Network Solution Architect
Jan 2015 - Present
Part of EMEA Central team, responsible for:
• Cisco CUCM 9,10 , UCCX 9,10, Unity 9,10 management, support and troubleshooting
• Cisco UCCX scripting
• Cisco VoIP router/switch configuration
• Leading and participating in PBX to VOIP migration
• Calabrio ( call recording ) - management, support and troubleshooting
• EMEA IPTEL L2,L3 support
• Providing training for team member and end users
• 3rd party tools- Phonex, Cacti, Translator-x
Network/Systems Support Engineer
Mar 2013 - Nov 2014 (1 year, 8 months)
• Support over the telephone and by email.
• Maintain the company’s network infrastructure.
• Responsible for networking, design, installation
• Networking and providing support for Windows and Office issues.
• TCP/IP and hardware maintenance and repair including printers and VOIP systems.
• Installing Windows desktop, server operating systems 2008R2, SBS, 2012R2
• XP to 7,8 migration
• Installing and operating third party software – VMware, 3CX, Sage, OTRS, Screen Connect etc.
Education
BEng - Computer Hardware and Software Engineering
(3 years)
Qualifications
CCNA Collaboration
Cisco
2016
CCNA Collaboration
CCNP
Cisco
2017
Routing and Switching
CCNA
Cisco
2010
Routing and Switching
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