Jafifah J.

StarCity & The Fuller Hotel Alor Setar, Alor Setar, Kedah, Malaysia Rooms Manager / Event, Food & Beverages Manager (June 2012 – September 2014) • Joined as a Rooms Manager - responsible for leading the front office team in operations, due to opening in F&B department and based on background experiences in assisting the F&B team in running the banquet functions and events, been re-designated as the department head of food & beverages department as a post of an Event Manager • Responsible for running and organizing events, weddings, conferences, and others for both of the hotels clients • Ensuring the quality of food & beverages department for the hotel • Oversee kitchen operations in the absence of the Head Chef • Creating Food Presentations, Opening Gimmicks, etc. • Certified Hoteliers Trainers - National Training Dual Systems Coaching Program 2014 • Salary Earned : RM2500 • Reasons for leaving : Seeking for better opportunities Tanjung Bungah Beach Hotel, Georgetown, Penang, Malaysia Front Office Manager (December 2011 – April 2012) • Responsible for leading daily operational routines for reservations & front office department in the absence of the department head (Front Office Manager), VIP's reservations, groups arrangements and bookings, monitoring websites reservations and allotments, room rate control and approving any chances for daily selling rates, handling major complaints as a hotel representatives. • Certified trainer for the hotel for new recruits orientations - HOD's on board • Salary Earned : RM3200 • Reasons for leaving : Change of management / hotel renovation The Northam All Suite Penang, Georgetown, Penang, Malaysia Reservations Manager (June 2009 – December 2011) • Responsible for leading daily operational routines for reservations & front office department in the absence of the department head (Front Office Manager), VIP's reservations, groups arrangements and bookings, monitoring websites reservations and allotments, room rate control and approving any chances for daily selling rates, handling major complaints as a hotel representatives. • Also a certified trainer for the hotel for new recruits orientations - Hotel Strategic Planning Certificates • Salary Earned : RM2500 • Reasons for leaving : Career movement / better offer from Tanjung Bungah Beach Hotel Duty Manager (February 2009 – June 2009) • Responsible for supervising front desk's daily operational routines / shift openings &closing, cashiering, guests complaints, VIPS communication, sales inquiries, night audits, reservations, group bookings & arrivals, etc. • Salary Earned : RM1800 • Promoted to Reservation Manager Senior Guest Service Executive (March 2008 – January 2009) • Responsible for check-ins / check-outs procedure, shift opening & closing, cashiering, room assignments, VIP arrivals, inquiries & reservations, night audits, etc. • Assisting Duty Managers in leading operational shifts, room upselling, handling minor guest complaints, etc. • Salary Earned : RM1600 • Promoted to Duty Manager (GSM) Guest Service Executive (April 2007 - February 2008) • Responsible for check-ins / check-outs procedure, shift opening & closing duties, cashiering, room assignments, VIP arrivals, inquiries & reservations, night audits, etc. • Salary Earned : RM1300 • Promoted to Senior Guest Service Executive The Hilton Orchard Road, Orchard Road, Singapore Contract Concierge Assistant (May 2003 – June 2006) • Contract staff under third party payroll (adecco job agencies) for the company • Responsible in handling guest's hotel inquiries pertaining to related concierge matters such as flight arrangement, transportations, tours & directions. • Salary Earned : SGD1800 • Reason for leaving : Contract Ended WRSB Sdn Bhd, Petaling Jaya, Selangor, Malaysia Personal Assistant (February 2002 – March 2003) • Reporting to the Managing Director of the company and responsible in assisting him in managing his daily routine management, attending inquiries and basic arrangement in event and entertainment industries and handling necessary clients needs. • Conducting an interview for potential staffs, performers and before final interview with the MD • Assisting in communicating with the media such as press conferences, photo shooting, etc. • Salary Earned : RM1600 • Reason for leaving : Company closed down Astro (Measat Broadcast), Petaling Jaya, Selangor, Malaysia Call Centre - Activation Officer (July 2001 – December 2001) • Responsible for handling call center inquiries and activation request for astro tv broadcast subscriptions • Assisting customers, agents and technicians in dealing with daily customer’s subscriptions related issues, technical difficulties, troubleshooting, etc. • Assisting in daily administrative duties for activation department • Salary Earned : RM1450 • Reason for leaving : due to mother's critical health problem (spinal surgery issue) Maxis Mobile Sdn Bhd, Ampang, Kuala Lumpur, Malaysia Administrative Assistant (January 2000 – July 20001) • 3 months contract basis under third party payroll (adecco job agency) as an administrative assistant reporting to Senior Executive of Human Resources - Compensation & Benefits Department • Responsible for handling filing systems for staff's personal documentations (2500 employees) • Assisting the Senior Executives in payroll submissions, leave applications and data entries for the department • Attending staff's inquiries pertaining to related human resources and administrative matters • Contract extended for a year and was offered for a permanent position as assistant in Warehouse Branch however position has been pulled due to major head count cut off and changes of company management • Salary Earned : RM900 (job agency payroll) - RM1300 (after contract extension by company payroll) • Reason for leaving : Contract ended & changes of company management Reject Shop (Metrojaya Sdn Bhd), Alor Setar, Kedah, Malaysia Administrative Clerk / Sales Assistant (August 1999 – January 2000) • Responsible for administrative and clerical duties, implementing filing systems and payroll cut-off for the whole outlet • Been promoted as a Sales Assistant due to available vacancies with a minor salary increment • Salary Earned : RM600 - RM650 with RM100 attendance allowance • Reason for leaving : Better offer from Maxis Mobile Sdn Bhd Topaz Far East Sdn Bhd, Alor Setar, Kedah Malaysia Tutor (August 1998 – August 1999) • Responsible on tutoring secondary school students on secondary school teaching subject - economy and a basic computer skills and software related • Assisting the company owner in running daily administration duties and students welfare • Salary Earned : RM500 • Reason for leaving : better offer from Metrojaya Sdn Bhd