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cancun, mexico
It's currently 3:32 PM here
Joined December 5, 2016
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Esther María C.
@castellanose
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cancun, mexico
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Business Intelligence | Data Integration +Analysis
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Experience
BI Manager
Feb 2011 - Mar 2017 (6 years, 1 month)
Definition and development of projects / improvements in data integration processes and information analysis Responsibilities:
.- Generation of reports for senior management segmented by geography, line of business, sales channel, product and travel destination.
.- Strategic analysis for decision making: increase of profitability, increase of conversion, profitability of associates, among others.
.- Management of the Tableau tool (Desktop and Server)
Project Manager
Feb 2010 - Jan 2011 (11 months, 1 day)
Definition and development of projects / improvements in telephone customer service processes in consumer banking.
.- Implementation of new projects (new campaigns and / or optimizations)
.- Documentation of processes and best practices
.- Monitoring and analysis of management indicators
.- Regulatory reports
Education
Diploma in Strategic Management
(Less than a year)
Chemical Engineering
(5 years)
Qualifications
Certified Travel Associate (CTA)
The Travel Institute
2014
Certified Travel Associate (CTA) focuses on skills needed to succeed as a front line travel counselor for travel agent certification.
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